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Chapter 1: Being Kind Online

When we use technology, we are not just typing, clicking, or playing games. We are communicating with real people. Even though we cannot always see their faces or hear their voices, our words still have the power to make someone feel happy, proud, confused, or hurt. That is why being kind online is so important. Kindness helps everyone enjoy using technology and keeps our digital spaces positive and welcoming.

Sometimes it is easy to forget how strong our words can be, especially when we are typing quickly. A friendly message—like “Great work!” or “I like your idea!”—can make someone smile. But a rude message can make someone feel upset for the rest of the day.

Before we write anything online, it helps to stop and think about how the other person might feel when they read it. Choosing kind words shows respect and reminds others that we care about their feelings.

It can be tempting to press “send” right away, especially when we are excited or frustrated. But good digital citizens take a moment to read their message before sharing it. We can ask ourselves:

  • “Would I say this out loud to someone?”
  • “Will this message make someone feel good?”

If the answer is no, then it is better to fix the message before sending it. This small pause helps us make thoughtful choices instead of quick ones we might regret later.

Online messages do not always include a voice or a smile, so emojis and positive phrases can help show what we mean. A happy face 😊, a heart ❤️, or a thumbs-up 👍 can brighten someone’s day and make our message clearer.

These little symbols remind others that we are speaking kindly and want to make them feel supported. Using positive messages and emojis can help keep conversations friendly, especially when we cannot express ourselves in person.

Sometimes people disagree online or in messages, just like in real life. When that happens, we can choose to solve the problem calmly. Instead of sending a message that might hurt someone, we can:

  • Ask questions
  • Apologize if needed
  • Take a break before we respond

Being gentle and patient helps prevent small problems from becoming big ones. When we choose kindness, we help keep everyone’s online experience safe and peaceful.

Every time we use kind words, think before we type, and support others online, we are practicing good digital citizenship digital citizenship: Using technology in a kind, safe, and responsible way. . Kind digital citizens make the internet a safer and friendlier place for everyone.

When we show kindness online, we build trust with our classmates and encourage others to be kind too. Each message we send is a chance to make someone’s day better — and that is the heart of being a kind digital citizen.


📖 Mia's Kind Message

Mia was working on a class project with her friend Jake using the school’s online platform. When Jake posted his idea, Mia did not think it was the best plan. Her fingers hovered over the keyboard, ready to type “That’s a bad idea.”

But then she stopped. Would I say that to his face? she thought.

She took a breath and typed instead: “I like how you’re thinking, Jake! What if we also tried it this way?” She added a small smiley face.

Jake’s reply came quickly: “Oh, that’s even better! Great idea, Mia! 😊”

Mia smiled at the screen. Her kind words had made their project better — and made Jake feel good too.


  1. Why is it important to think before you press “send” on a message?
  2. How can emojis help make your message kinder or clearer?
  3. Can you think of a time when someone’s kind words made you feel better? What did they say?